Live Chat Customer Service Administrator

We are currently recruiting for a Livechat / Webchat customer advisor to work with our prestigious client in Warrington.

This is a full-time permanent position that requires a candidate who has experience working on multiple live chat or webchat channels at one time.

Communication with customers through live chat to answer questions, resolve problems, troubleshoot and identify sales opportunities.

Customers will message with an issue or enquiry which will require a professional and grammatical response helping to leave a lasting impression on our customers after a successful resolution has been met.

You will need a positive attitude in handling queries and complaints

Multi-tasking, whilst awaiting a response on one customer query, the next inbound message is coming through.

Ability to manage all your various tasks in a timely manner using our in-house systems

Previous experience using Live chat is essential

Your day will be responding to all Live chat messages whilst striving to improve the quality communication of your messages and assisting with other administrative duties, including taking telephone messages for the various teams.

Other general administration

Person Specification:

Previous experience using Live chat is essential

Excellent communication, both verbally and in writing

Excellent attention to detail, good grammar

Proven ability to deal effectively with phone calls with customers

Excellent organisational skills, able to deal with high workloads, prioritise effectively and meet deadlines

A problem-solver, willing to use initiative to complete tasks, yet understands the limits of his/ her expertise

Able to perform well as a team worker as well as alone
A quick learner is critical to this role

Job Types: Full-time, Permanent

Salary: £19,000.00 per year

Hours are Monday to Friday 11.00am - 8.00pm (1 hour for lunch)

Horizon Recruitment is an equal opportunities employer and is acting as an employment agency in relation to this vacancy

Location: Warrington | Salary: 19000 per year | Job type: Permanent | Posted: 18/05/2021