Technical Consultant

Our client is seeking an experienced IT Technical Consultant to join them in their well-established successful business in Warrington

As an IT Technical Consultant, you would be required to act as the lead technical resource on implementation projects of our wide range of products for current and future customers.

To fulfil the role, we expect you to have a broad and extensive technical background and a proven history of delivering projects to a wide range of customers in a fast-paced environment where you will be dealing with multiple objectives.

This position provides a comprehensive learning and development programme to develop the role holder to become a subject matter expert of all products and strategies. Once you have become familiar with the products, you will also support pre-sales activities such as product proof of concepts and support the Sales function to help craft customer solutions based on our products and services.

This is an exciting opportunity for an experienced Technical Consultant keen to learn new skills and expand your technical expertise to customers across many sectors. Make a mark and be part of an ambitious and growing team delivering innovative products and services.

Responsibilities

Managing end-to-end implementations of a wide range of products from the solution design phase, implementation and customer handover
Engaging with customers on a daily basis and helping them understand what is required for the successful deployment of products
Day-to-day running of multiple assignments, both remotely and on-site
Ensure delivery of project scope within agreed timescales and budgets
Identify any risks or issues and ensure they are reported in a timely manner so they can be managed to a resolution
Deliver user support, education and training
Become a subject matter expert for all products and contribute to the creation of best practices, documentation, knowledgebase content, testing, R&D and process improvements.
Strive to do the "right thing", not just the "easy thing", and have a flexible, “can-do” approach to work
A passion for delivering customer excellence and a willingness to go the extra mile
Must be able to work proactively and take ownership & responsibility
Must be prepared to work outside the normal working hours on occasions to complete some specific projects
Key Skills and Experience

Essential

Minimum 5 years’ experience in a Technical Support or Technical engineer role. S
Exceptional communication skills, written & oral.
Strong presentation, communication, organisation, multitasking and time management skills
Excellent prioritisation skills
Excellent understanding of complex IT Infrastructures
Strong knowledge of at least one Server architecture (Windows, Linux, Oracle, IBM etc)
Knowledge of Microsoft SQL including administration, installation and troubleshooting
Knowledge of Microsoft Active Directory management including Group Policy
Strong knowledge of at least one Virtualisation technology (VMware, HyperV etc)
Basic understanding of networking devices and principles
Experience of ‘owning’ solution deployments throughout their lifecycle
The ability to work to deadlines with a high level of attention to detail.
Self-motivated and passionate about overcoming obstacles to drive resolution
A strong customer-centric approach
Previous experience working directly with customers
Proven experience in building strong and professional relationships with key client staff, partners and internal colleagues
Ability to create technical documentation such as solutions designs and network diagrams
Solid problem-solving and consultative skills
Desirable

SQL experience including complex queries & SQL scripting
Experience supporting infrastructure on Amazon AWS or Microsoft Azure
Good understanding of IT Security principles
To assist or complete any other additional adhoc duties which may be required in support of the business
Scripting experience in PowerShell or Bash, or python.
Previous experience working for a software developer
Previous experience of software delivery and/or delivering project services to multi-client environments
Previous experience deploying or supporting ITAM or SAM Solutions
Appreciation of Apple Mac, Linux and Unix operating systems
Benefits

Our client is committed to creating a workplace where everyone is respected, our differences valued and people can be themselves without exception.

Competitive annual leave with an optional additional holiday-buy scheme.
Bupa private medical care, with options to include family.
Babylon which provides access to a remote GP 24/7.
Total-earnings Pension Scheme.
Company Perk and Discount Portal.
Free on-site facilities, parking, electric vehicle charging and refreshments.
Branded company polo shirts.
Regular social events
Salary is negotiable depending on experience

Horizon recruitment solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy

Job Types: Full-time, Permanent

Salary: £25,000.00-£45,000.00 per year

Location: Warrington | Salary: 25000 - 45000 per year | Job type: Permanent | Posted: 01/01/0001